FAQ | All About Health

Please note that our physicians each set their own clinic hours and may differ from regular clinic hours. Hours are subject to change. View our physician's monthly schedule here. All About Health is not a walk-in clinic. There are days that we have general walk-ins available but it is not every day. For rostered patients looking for the soonest appointment available with their family doctor or one of the other physician's at our clinic please call the clinic for same day appointment availability.

Please be advised that surgical or fabric face masks must be worn inside the clinic if seeing Dr. Kliman, if experiencing any respiratory, cold or flu symptoms, and when having lab work done in-office.

We are unable to provide masks for our patients, please bring your own. Alcohol sanitizer continues to be available at the clinic.

There is limited seating in the waiting room at All About Health. If you exceed our waiting room capacity, or have symptoms that may be contagious, you will be asked to wait outside.

S1-Q2

What do I do after hours?

If you are experiencing a life threatening emergency please call 911.

If your medical need is urgent please go to your closest emergency room or urgent care clinic.

If it is after hours and you need advice as to if you should go to the ER you can call:

Telehealth Ontario at 1 (866) 797 0007.

S1-Q3

The Covid pandemic is over, why was I asked to bring a mask?

All About Health Mask Policy (2024)

We are a mask friendly environment.

All About Health's masking policy since the declared end of the Covid pandemic has not changed.

At All About Health we require patients to wear masks in the following situations:

1. If you are booked to see Dr. Kliman.

2. If you are having lab work done in office.

3. If you are experiencing any respiratory or sore throat symptoms.

We do not supply masks to patients and ask them to bring/wear their own material or surgical masks to their appointments as needed

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Are you a walk-in clinic?

All About Health is not a walk-in clinic; however, our physicians will accept walk-ins as they are able to based on their schedule.

In order to minimize wait time and guarantee service from your health care provider please schedule an appointment online or by phone. More information on how to schedule an appointment can be found here.

S1-Q4

Do I need OHIP coverage?

If you do not have a valid Ontario Healthcard (OHIP) you will be charged for your visit.

If you have an invalid Healthcard but are eligible for OHIP coverage you will be given instructions as to how you can get a refund.

If you are from out of province you will be given a receipt that you can submit to your provincial healthcare agency (not an option for Quebec) for reimbursement. If you are from Out of Country you will be given a receipt that you can submit to your travel insurance for reimbursement. If your travel insurance requires their own form filled out please make sure you bring it with you to your appointment.

For those belonging to the Interim Federal Health (IFH) program for refugees you will need to bring your certificate of coverage to every visit. There is an administrative fee payable at each visit.

Fees for those without OHIP coverage are as follows:

IFH - $20

Invalid Healthcard - $40

Out of Province - $40

Out of Country - $80

At present, we are only able to accept cash.

S1-Q5

Are you accepting new patients?

All About Health does not currently have any physicians accepting new patients.

A few of our physicians do have waiting lists available in case space opens up in their practices. To be added to a waiting list, please either call or visit our clinic to speak with our front desk staff.

S1-Q6

What languages are spoken at the clinic?

All About Health is an English speaking clinic. Though some of our administrative staff and physicians may be able to communicate in other languages we cannot guarantee that specific language support is available on any given day.

Dr. Jiang is able to provide care in Mandarin. Dr. Saini is able to provide care in Punjabi. Dr. Ankur Gupta is able to provide care in Hindi, Urdu and Punjabi. Dr. Anushua Gupta is able to provide care in Hindi, Urdu and Bengali.

S1-Q7

Are animals allowed into the clinic?

Certified service animals are permitted in our clinic. Proof of Service Animal status will be required at every visit. All About Health does our best to accommodate the needs of our patients; however, support animals or pets will not be permitted on our premise.

S1-Q8

Does All About Health use AI?

All About Health is open 364 days of the year, 9-12 hours every day, with 10 full-time family physicians.

We receive an average of 220 incoming faxes every day.

We receive, on average, 410 incoming phone calls every day.

On a typical weekday we see 250 patients in-office.

To help us be faster and more efficient we now use AI tools throughout the clinic.

We use an AI to help us search and sort the incoming faxes.

Our doctors now use an AI in the exam rooms to help them do their notes faster and in multiple languages.

In the next few weeks we will start using an AI receptionist that will be able to answer questions, and book or cancel appointments. It will be able to communicate in multiple languages and to answer multiple calls simultaneously.

All About Health takes data security seriously. All our AI tools are hosted in Canada, subject to Canadian data protection laws, and only stored for the purposes it was collected for the minimum amount of time needed.

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